Finding a funeral director

Most funerals are arranged through a funeral director (formerly known as an undertaker). It is important to find a funeral director who belongs to one of the professional associations, such as the National Association of Funeral Directors (NAFD) or the Society of Allied and Independent Funeral Directors (SAIF), as these associations have codes of practice and complaints procedures.

Funeral directors and their staff will be sensitive to how you may be feeling and you will be paying for their help and guidance, so use them to the full and ask as many questions as you want. They are experts in all aspects of arranging a funeral and will guide you through the decisions to be made.

If you already have ideas about the funeral, do ask the funeral director. There are so many choices available it may be difficult for a funeral director or arranger to cover all the different possibilities in their first meeting with you. There is no right or wrong way to hold a funeral provided it fits with your own faith and/or that of the person who has died and it enables you to say goodbye to the person with respect and dignity and sensitivity to the needs of the people who will attend.

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