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Birmingham Bereavement Advice Service

Birmingham Bereavement Advice Service

Birmingham Bereavement Advice Service and helpline were created as part of the Birmingham Bereavement Care Project. 

A pilot project in Birmingham discovered that during a bereavement, relatives and friends may have questions about practical concerns e.g. funeral arrangements, financial concerns, legal questions. It was also found that a central point of contract would be useful to assist in providing guidance and information. The Birmingham Bereavement Care Project decided to respond to this need with the help of Bereavement Advice Centre to set up the Birmingham Bereavement Advice website and helpline across Birmingham.

The website and helpline are available, free of charge, for all those affected by the death of someone significant to them in and around Birmingham. They help improve access to information, guidance and support on bereavement related issues in the city.

More about the Birmingham Bereavement Care Project

This was a partnership project between University Hospital Birmingham NHS Foundation Trust, Heart of England NHS Foundation Trust and NHS West Midlands. For two years from June 2010 it  brought together key providers of services to bereaved people to cooperate in exploring existing and new ways of working across traditional boundaries to improve services. The aim was to help bring about in Birmingham the work called for in government documents (High Quality Care for All 2008; End of life care strategy 2009). Dr Dawn Chaplin was Project Director for the Birmingham Bereavement Care Project.

The project provided the opportunity to explore and lead local and national initiatives for appropriate and sensitive bereavement care, wherever and however the death occurred. It aims to develop and test a model of bereavement care provision across NHS and non-NHS agencies to provide integrated and seamless bereavement care service for all. Although the formal project is now at an end, participants have agreed the work is too important to cease and so the Birmingham Birmingham Bereavement Advisory Group has been formed to continue to support the development and quality of services for bereavement people in the Birmingham area. 

To find out more about the Bereavement Advice Centre please visit click here

Contact us

For more information about the Birmingham Bereavement Care Project or to give feedback about Birmingham Bereavement Advice write to the Project Director of Birmingham Bereavement Care Project:

Dr Dawn Chaplin PhD, MSc, Dip Counselling, RGN
Head Nurse Patient Experience/Clinical Dean for Nursing
Room 3G West Wing Ground Floor
Devon House
Birmingham Heartlands Hospital
Bordesley Green East
B9 5SS 


Birmingham City Council – Dealing with a Bereavement

This page includes links to: 

- The Registrar of Birth & Deaths

- Cemeteries & Crematoria

and other useful information which complements what you will find on our website. Contact details for the various services are given on the appropriate pages.



Birmingham and Solihull Coroner

The website gives information about contact with the coroner’s service in an emergency out of hours but initial contact should usually be with the coroner’s office on:

T: 0121 303 3920  Mon-Fri 8.30-17.00



Citizens Advice

This web page gives details of the City Centre Citizens Advice Bureau and links to others in Birmingham.

T: 08444 77 1010 - (Information Helpline) Mon-Fri 10.00 - 16.00 



University Hospitals Birmingham NHS Foundation Trust

The Bereavement Service at University Hospitals works on an appointment system to ensure all the information and documents that you will need are ready when you visit.

To make an appointment call after 10am on the next working day after the death occurred by calling 0121 371 2452.


Heart of England NHS Trust

For advice and information after the death of a patient call the Bereavement Service on 0121 424 1476 during office hours.


NHS Birmingham East and North – PALS

If you need to locate a particular doctor or other NHS community service the PALS department may be able to advise.

T: 0800 328 3205


Support for Bereaved People

Solihull Bereavement Counselling Service

A service for people living and working in Solihull

T: 0121 424 5103 (Mon-Fri 9.30-16.30)


Edward’s Trust

A charity providing support to bereaved families and children in Birmingham


Sands (Stillbirth & neonatal death charity)

T: National Helpline 020 7436 5881 Mon-Fri 9.30-17.30 and Tues & Thurs 18.00-22.00)


Some of the local Sands groups have their own website – you can find the links on this page:


If a group for your area does not have a link, please call the national helpline to be put in touch with someone near to you.

Cruse Birmingham

Support for bereaved people of all ages

T: 0121 687 8010 (Helpline)


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